Wipro Work From Home jobs| Wipro associate Recruitment 2024 | Wipro Hiring Freshers | Apply Online Now
Wipro Work From Home jobs| Wipro associate Recruitment 2024 | Wipro Hiring Freshers | Apply Online Now
Hello viewers… How are you all? Hope you all are good. Those who are looking for top MNC company Wipro jobs, here is the good news Cognizant company is providing wonderful opportunity to everyone. Wipro notification is released for the post of Associate Job role. This is work from home job, work location is Bangalore. If you are interested visit the official website www.naukri.com and an advertisement there, the company has posted notification details. Check the notification details and apply for the post as soon as possible.
Number of posts, Educational qualification, Experience details, Work Location, Salary details, Selection process, How to apply, Application fee each and everything given below.
| Name of the Institute | Wipro Company |
| Employment Type | Private Jobs, Permanent |
| Total Number of Openings | More |
| Post Name | Associate jobs |
| Educational Qualification | Amy degree, any pg pass |
| Age Limit | 18 years and above |
| Salary | 23,000/- per month |
| Experience Details | Freshers |
| How to Apply | Online |
| Selection Process | Online Interview |
| Job Location | Banglore, Hyderabad |
| Shifts | Day |
| Application Start Date | Started |
| Application Close Date | Not mentioned.., Apply as soon as possible. |
| Official Website | www.naukri.com |
>Post Details :
Associate jobs
>Vacancies Details : As for the recruitment
>Educational Qualifications :
Any degree, any pg pass, any specialization, any year passed outs can apply
>Age Limit :
No age limit 18 years and above age groups can apply
>Work Location :
•work from office Bangalore
>Shifts : Rotational Shifts including night shifts shifts
>Experience :
Both freshers and experiences can eligible (0-1 years)
>Pay Out :
Rs 23,000/- per month Salary
>Role and Responsibilities :
•Support process by managing transactions as per required quality standards
•Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
•Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
•Update own availability in the RAVE system to ensure productivity of the process
•Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
•Follow standard processes and procedures to resolve all client queries
•Resolve client queries as per the SLAs defined in the contract
•Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
•Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
•Document and analyze call logs to spot most occurring trends to prevent future problems
•Maintain and update self-help documents for customers to speed up resolution time
•Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
•Ensure all product information and disclosures are given to clients before and after the call/email requests
•Avoids legal challenges by complying with service agreements
•Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
•Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
•Assist clients with navigating around product menus and facilitate better understanding of product features
•Troubleshoot all client queries in a user-friendly, courteous and professional manner
•Maintain logs and records of all customer queries as per the standard procedures and guidelines
•Accurately process and record all incoming call and email using the designated tracking software
•Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
•Organize ideas and effectively communicate oral messages appropriate to listeners and situations
•Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
>Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
•Undertake product trainings to stay current with product features, changes and updates
•Enroll in product specific and any other trainings per client requirements/recommendations
•Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
•Update job knowledge by participating in self learning opportunities and maintaining personal networks
>Eligibility Criteria :
•Both Freshers and Experienced candidates are apply.
•Good communication skills
>Skills Required :
•Good verbal and written communication skills
•Flexible to work in rotational shifts
•Problem solving skills
•Interpersonal skills
•Analytical skills
•Good understanding skills
•Good Presentation skills
>Important Dates :
•Application Start Date : started
•Application Close Date : As soon as possible
>Application Fee :
OC General category : Nil
SC, ST, OBC category : Nil
EWS, PWD category : Nil
>Selection Process :
•Short list
•Online Interview
>How to Apply :
•Online Mode
•Only online applications are accepted
•Go to the official website
•Login the www.naukri.com website
•Before apply carefully read the notification details, Terms and conditions
•Click the apply button
•Enter in to the application form fill the basic details like your personal details, Educational details, Experience details etc..
•Click the next button Review all your details
•Finally click the submit option.
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>Important Links :
Click the below link & apply👇👇
Apply online link : Click Here
Note : If anybody wants to ask the money for a job purpose, do not pay the money that kind of jobs are fake.. If any companies asking money please ignore that type of jobs.